Shipping policy

Your Satisfaction, Our Commitment

Thank you for choosing AlJism Al Mithaly for your supplements. We are committed to adhering to the highest standards of product quality and service, in line with UAE regulations for dietary supplements. Please review our policy carefully before completing your purchase.

1. Delivery & Dispatch

We prioritize efficient service. We aim to dispatch all confirmed orders within 24 hours. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

2. Strict Returns & Refunds Policy

Due to the nature of dietary supplements and for strict hygiene and consumer safety reasons, returns are accepted only under specific, manufacturer-related fault conditions.

A. Eligibility for Return (7-Day Limit)

A request for return or refund must be initiated within 7 calendar days from the date of delivery. Returns will only be accepted in the following cases:

  • Manufacturing Defect: The product is damaged, broken, or defective upon arrival.
  • Incorrect Product: You received a product that does not match the item listed on your order (e.g., wrong flavor, wrong size, or wrong supplement type).
  • Mismatched Labeling: The flavor or composition inside the package substantially does not match what is clearly stated on the product label.

B. Conditions for ALL Returns

To be eligible for a return, the following conditions must be strictly met:

  • The product must be in the original, sealed, and untampered packaging.
  • The product must be unused and unaltered.
  • Proof of Purchase (order number or receipt) must be provided.
  • The product must not have been improperly stored (see Section 4).

C. Non-Eligible Returns (No Return Accepted)

We strictly do not accept returns, refunds, or exchanges based on:

  • Change of Mind (Customer Preference): Dissatisfaction with the taste, texture, or consistency of a product where the flavor matches the product label.
  • Opened or Used Products: Any product where the seal is broken, or the container has been opened or used, is non-returnable.
  • Improper Storage: Any product damaged due to improper storage after delivery.

3. Easy Return Process

Initiating a return or exchange is straightforward:

  1. Contact Us: Email our customer support team immediately at aljsmalmthaly@gmail.com within 7 days of delivery.
  2. Provide Evidence: Include your order number and a brief, clear description of the issue (e.g., "damaged product" or "wrong flavor received"). Attach clear photographs of the product, the label, and the seal to support your claim.
  3. Guidance: Our team will review your claim and provide instructions for the return shipment, covering the return shipping fees if the fault is approved.

4. Customer Responsibility for Product Storage

To maintain product quality and comply with safety standards, the customer is responsible for proper product storage immediately upon delivery. Any damage or spoilage resulting from improper storage (e.g., exposure to heat, moisture, or direct sunlight) after the item has been delivered will void the return eligibility.

5. Refunds

Once the returned product is received and our team confirms the fault condition:

  • Original Payment Method: The refund will be processed as a credit to your original payment method.
  • Cash on Delivery (COD): For COD orders, refunds will be issued exclusively as Store Credit.